Submit a request to ECC Finland | ECC-Net digital forms

Do you live in Finland?

Yes

The competency of the ECC-Net is residence based. As ECC Finland we can only intervene for consumers residing in Finland and having a question on their rights as consumers within the EU, Iceland, Norway or the UK or a cross-border complaint against a trader based in these countries. The aim of ECC-Net is to co-operate efficiently and promptly. Therefore please contact the European Consumer Centre in your country of residence. Our colleagues will advise you.

Do you have a question about your rights regarding a purchase from a trader in Finland?

Yes

If you have a question or a complaint concerning a Finnish trader, please contact the Consumer Advisory Services.

Do you have a specific complaint against a trader in another EU Member state, Iceland, Norway or the UK?

Yes

Please use our Complaint form.

Did you visit our website to find the answer to your question?

Yes

Use our search tool!

The answer to your question may already be on our website.

Your information

We need the following personal information to process your request.

First name

Last name

E-mail address

Telephone number

Address + House number

City

Postal Code

Country

Your question

What is the topic of your question?

Upload attachments

If you wish you can upload attachments, such as a screenshot of the ad, the terms and conditions or the order confirmation.

Drag files here to upload them, or click here to select files to upload. Add file

An unlimited number of files can be uploaded to this field with a 32 MB limit. Recommended types: pdf, doc, docx, jpg, jpeg, msg, png. Please do not split documents to several screenshots.
Unlimited number of files can be uploaded to this field.
2 MB limit.
Allowed types: jpg, jpeg, png, txt, rtf, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, mov, mp3, ogg, svg, mp4.

Protection of your personal data

I have read and agree with the privacy policy.

I understand that my question might be forwarded to the European Consumer Centre of the country where the trader is established. Read our privacy policy and data protection policy.

I have read and agree with the Data Storage and Data Processing Policies.

Read our privacy policy and data protection policy.

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