The competence of the ECC-Net depends on your place of residence. The ECC Germany can only act if you are resident in Germany. The aim of the ECC-Net is to work quickly and efficiently. That is why there is a European Consumer Centre in every EU Member State, Iceland and Norway. In addition, the ECC-Net cooperates with the International Consumer Centre in the United Kingdom. If you do not live in Germany, please contact the ECC in your country of residence, where our colleagues will be happy to advise you.
Unfortunately, consumers who live outside the EU, Iceland, Norway or the UK cannot contact us. You can find consumer protection organisations worldwide here: Consumers International or Resolve a dispute | ICPEN.
Further information about our work can be found on our website.
The EVZ Germany, a member of ECC-Net, specialises in cross-border consumer issues within the EU and can provide you with information about your rights in Europe. If you have a question about your rights in Germany, it is not us but the consumer advice centre in your federal state that is responsible.
Please use the search function on our website before filling out the form! The answer to your question may be just a click away.
In over 200 articles on topics such as travel, shopping, car hire and traffic fines, we provide specific tips and answer many questions about common problems.
We kindly request that only the person personally affected by the issue complete the form. If this is not possible, please provide an explanation when describing your question under ‘Your question’.
Unfortunately, if you do not live in Germany, we are unable to help you. However, if you live in the EU, Iceland or Norway, please contact your country's European Consumer Centre. If you live in the UK, you can contact the Home | UKICC - The UK International Consumer Centre.
Unfortunately, consumers who live outside the EU, Iceland, Norway or the UK are unable to contact us. You can find consumer protection organisations worldwide here: Consumers International or Resolve a Dispute: ICPEN.
Ideally, please tell us the website where you concluded the contract or the company involved.
If you do not have a more general question on your consumer rights but a specific complaint against a trader in another member state of our network, please use our complaint form. The detailed info you will provide, will help us to properly assess your request.
Please provide us with all relevant documents to illustrate your request, as this will make our work considerably easier. Please send us PDF files only, if possible! Please name the files in a way that allows us to identify their content.
We take the protection of your data very seriously. Your data will exclusively be collected, saved and used to process your request within the network of the European Consumer Centers and to safeguard your interests. In some cases we might need the help of the ECC in another Member state. To transfer your request we need your agreement. Please read our Privacy Policy.By sending your request you agree
